/* Global J-X 客户消息中心（四标签统一入口）
   设计语言：深海军蓝 + 金色点缀，卡片化工作台。 */
:root{
  --navy:#0a2540;--navy2:#14375c;--gold:#c8a45d;--ink:#1f2d3d;--muted:#5f6c80;
  --line:#e3e9f0;--line-soft:#eef2f7;--bg:#f2f5f9;--card:#fff;
  --ok:#257a52;--warn:#8a6b12;--bad:#b83232;--radius:16px;
  --shadow:0 10px 30px rgba(10,37,64,.07);--shadow-lg:0 22px 60px rgba(10,37,64,.16);
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font:14px/1.55 -apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;-webkit-font-smoothing:antialiased}
a{color:inherit}
.hide{display:none!important}
[hidden]{display:none!important}
.muted-line{color:var(--muted);font-size:12.5px;margin:0}

/* ---------- 顶栏 ---------- */
.topbar{position:sticky;top:0;z-index:20;background:linear-gradient(180deg,#081d33,#0a2540);color:#fff;border-bottom:1px solid rgba(200,164,93,.28)}
.topbar-inner{max-width:1320px;margin:0 auto;padding:12px 20px;display:flex;align-items:center;justify-content:space-between;gap:14px}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:#fff}
.brand-mark{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,var(--gold),#e6cf94);color:#081d33;font-weight:900;font-size:13px;letter-spacing:.5px}
.brand-text{font-weight:800;font-size:16px;line-height:1.15}
.brand-text small{display:block;font-size:10.5px;font-weight:600;color:#9fb4c9;letter-spacing:.14em}
.topnav{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.topnav a{color:#cfe0f2;text-decoration:none;font-weight:700;font-size:13px;padding:6px 2px;border-bottom:2px solid transparent}
.topnav a.active,.topnav a:hover{color:#fff;border-color:var(--gold)}
.nav-badge{display:inline-block;margin-left:6px;min-width:19px;padding:1px 6px;border-radius:999px;background:#c62828;color:#fff;font-size:11px;font-weight:800;text-align:center}
.link-btn{border:0;background:transparent;color:#cfe0f2;font:inherit;font-weight:700;cursor:pointer}

/* ---------- 页面骨架 ---------- */
.page{max-width:1320px;margin:0 auto;padding:22px 20px 110px}
.hero{position:relative;overflow:hidden;border-radius:20px;padding:22px 24px;background:linear-gradient(135deg,#0a2540,#16436f 60%,#1d5588);color:#fff;box-shadow:var(--shadow-lg);display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap;margin-bottom:16px}
.hero::after{content:"";position:absolute;right:-60px;top:-70px;width:240px;height:240px;border-radius:50%;background:radial-gradient(circle,rgba(200,164,93,.35),transparent 65%)}
.hero-eyebrow{display:inline-block;font-size:10.5px;letter-spacing:.2em;color:var(--gold);font-weight:800;margin-bottom:6px}
.hero h1{margin:0 0 6px;font-size:24px;letter-spacing:.01em}
.hero-sub{margin:0;color:#d3e0ee;font-size:13.5px;max-width:520px}
.hero-chips{list-style:none;margin:0;padding:0;display:flex;gap:8px;flex-wrap:wrap;align-self:flex-end;position:relative;z-index:1}
.hero-chips li{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);border-radius:999px;padding:6px 12px;font-size:12px;font-weight:600;color:#eaf1f8}
.dot-pulse{width:7px;height:7px;border-radius:50%;background:#4ade80;box-shadow:0 0 0 0 rgba(74,222,128,.7);animation:pulse 2s infinite}
@keyframes pulse{70%{box-shadow:0 0 0 8px rgba(74,222,128,0)}100%{box-shadow:0 0 0 0 rgba(74,222,128,0)}}
.notice-card{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--gold);border-radius:12px;padding:14px 16px;margin-bottom:14px;box-shadow:var(--shadow)}

/* ---------- 标签 ---------- */
.tabs{display:flex;gap:6px;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:6px;margin-bottom:16px;box-shadow:var(--shadow);overflow-x:auto}
.tab{flex:1;min-width:110px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;background:transparent;border-radius:10px;padding:11px 14px;font:inherit;font-weight:750;color:var(--muted);cursor:pointer;white-space:nowrap;transition:background .15s,color .15s}
.tab:hover{background:#f4f7fb;color:var(--navy)}
.tab.active{background:linear-gradient(135deg,var(--navy),#1b4b7a);color:#fff;box-shadow:0 6px 16px rgba(10,37,64,.22)}
.tab-icon{font-size:15px}

/* ---------- 通用卡片与按钮 ---------- */
.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px}
.pane{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);min-width:0}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:10px;padding:9px 14px;font:inherit;font-weight:750;cursor:pointer;min-height:38px;transition:transform .12s,box-shadow .15s,background .15s}
.btn:active{transform:translateY(1px)}
.btn.primary{background:linear-gradient(135deg,var(--navy),#1b4b7a);color:#fff;box-shadow:0 6px 16px rgba(10,37,64,.18)}
.btn.ghost{background:#fff;color:var(--navy);border:1px solid var(--line)}
.btn.warn{background:linear-gradient(135deg,#c8a45d,#e0c07c);color:#3a2c07;box-shadow:0 6px 16px rgba(200,164,93,.25)}
.btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}
.icon-btn{padding:0 12px;font-size:16px;line-height:1}
.send-btn{min-width:88px}
.search{flex:1;min-width:0;border:1px solid var(--line);border-radius:10px;padding:9px 12px;font:inherit;background:#fbfcfe}
.search:focus,.field textarea:focus{outline:2px solid rgba(27,75,122,.18);border-color:#9db6ce}
.select-pill{border:1px solid var(--line);border-radius:999px;padding:8px 12px;font:inherit;background:#fff;color:var(--navy);font-weight:650}
.status{min-height:18px;font-size:12px;color:var(--muted)}
.status.err{color:var(--bad)}
.status.ok{color:var(--ok)}

/* ---------- 客服标签 ---------- */
.service-grid{display:grid;grid-template-columns:minmax(0,1.85fr) minmax(0,.85fr);gap:16px;align-items:start}
.service-chat{display:flex;flex-direction:column;min-width:0}
.chat-head{display:flex;align-items:center;gap:12px;padding-bottom:12px;border-bottom:1px solid var(--line-soft);flex-wrap:wrap}
.chat-head-text{flex:1;min-width:140px;display:flex;flex-direction:column}
.chat-head-text strong{color:var(--navy);font-size:15px}
.chat-head-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.avatar{display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:12px;font-weight:800;font-size:12px;letter-spacing:.03em;flex:0 0 auto}
.avatar-ai{background:linear-gradient(135deg,var(--navy),#1b4b7a);color:#fff}
.avatar-staff{background:linear-gradient(135deg,#c8a45d,#e6cf94);color:#3a2c07}
.avatar-client{background:#e8eef6;color:var(--navy)}
.avatar-group{background:#eef3f8;color:var(--navy)}
.service-note{margin:12px 0;padding:9px 12px;border-left:4px solid var(--gold);background:#fffaf0;border-radius:8px;font-size:12px;color:#6b5a2a}
.messages{overflow:auto;padding:14px;background:#f7f9fc;border:1px solid var(--line-soft);border-radius:12px}
.service-messages{height:min(48vh,420px)}
.msg{display:flex;flex-direction:column;max-width:78%;margin:0 0 12px;padding:10px 13px;border-radius:14px;background:#fff;border:1px solid var(--line);box-shadow:0 2px 8px rgba(10,37,64,.04);white-space:pre-wrap;overflow-wrap:anywhere}
.msg.me{margin-left:auto;background:linear-gradient(135deg,var(--navy),#1b4b7a);border-color:var(--navy);color:#fff}
.msg.ai{background:#fff}
.msg.staff{background:#fffdf6;border-color:#e6cf94}
.msg.system{max-width:100%;margin:6px auto 12px;background:transparent;border:0;box-shadow:none;color:var(--muted);font-size:12px;text-align:center;padding:0}
.msg-typing{color:var(--muted);font-style:italic;background:#fff;border-style:dashed}
.msg-head{display:block;margin-bottom:5px;font-size:11px;font-weight:800;color:var(--muted);letter-spacing:.02em}
.msg.me .msg-head{color:rgba(255,255,255,.82)}
.msg-foot{display:block;margin-top:6px;font-size:11px;opacity:.72;text-align:right}
.msg-card{border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin-top:8px;background:#fbfcfe}
.msg.me .msg-card{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.3)}
.msg-card h4{margin:0 0 6px;font-size:13px}
.msg-card .row{display:flex;gap:8px;font-size:12px;padding:2px 0}
.msg-card .row .label{min-width:72px;color:var(--muted)}
.msg.me .msg-card .row .label{color:rgba(255,255,255,.75)}
.attach{display:block;margin-top:8px}
.attach img{max-width:100%;max-height:250px;border-radius:10px;display:block}
.attach a{color:inherit;text-decoration:underline;word-break:break-all}
.chip{display:inline-flex;align-items:center;gap:6px;background:#eef3f8;border:1px solid var(--line-soft);border-radius:999px;padding:5px 10px;font-size:12px}
.chip.alert{background:#fff5f5;border-color:#f0c2c2;color:#b83232;font-weight:700}
.msg-report{border:0;background:transparent;color:var(--muted);font-size:11px;font-weight:700;cursor:pointer;margin-top:6px;text-align:left;padding:0;text-decoration:underline}
.msg.me .msg-report{color:rgba(255,255,255,.75)}
.msg.me .chip{background:rgba(255,255,255,.14);border-color:rgba(255,255,255,.28)}
.msg.me .chip a{color:#fff}
.chip button{border:0;background:transparent;color:var(--bad);font-weight:800;cursor:pointer}
.pending{display:flex;gap:6px;flex-wrap:wrap}
.composer{display:grid;gap:8px;margin-top:12px}
.composer textarea{width:100%;min-height:66px;border:1px solid var(--line);border-radius:12px;padding:11px 12px;font:inherit;resize:vertical;background:#fbfcfe}
.composer-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.composer-hint{flex:1;min-width:140px;font-size:12px;color:var(--muted)}
.counter{font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}
.file-btn{cursor:pointer}
.service-rail{display:grid;gap:12px}
.rail-card{background:#fbfcfe;border:1px solid var(--line);border-radius:14px;padding:14px}
.rail-card h3{margin:0 0 10px;font-size:13px;color:var(--navy);letter-spacing:.02em}
.quick-list{display:grid;gap:8px}
.quick-item{text-align:left;border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px 11px;font:inherit;font-size:12.5px;color:var(--ink);cursor:pointer;transition:border-color .15s,background .15s}
.quick-item:hover{border-color:#b9cbe0;background:#f6f9fd}

/* ---------- 会话标签（三栏） ---------- */
.chat-shell{display:grid;grid-template-columns:minmax(250px,.78fr) minmax(0,1.65fr) minmax(0,.9fr);gap:14px;align-items:start}
.pane-head{display:flex;gap:8px;align-items:center;padding:12px;border-bottom:1px solid var(--line-soft)}
.conv-list{max-height:min(58vh,560px);overflow:auto;padding:8px}
.conv{display:grid;grid-template-columns:38px minmax(0,1fr);gap:10px;width:100%;text-align:left;border:1px solid transparent;background:#fff;border-radius:12px;padding:10px;margin-bottom:6px;cursor:pointer;transition:background .15s,border-color .15s}
.conv:hover{background:#f6f9fd;border-color:var(--line-soft)}
.conv.active{border-color:#b9cbe0;background:#eef4fb;box-shadow:inset 3px 0 0 var(--navy)}
.conv-body{min-width:0}
.conv-top{display:flex;align-items:center;gap:8px}
.conv-name{flex:1;min-width:0;font-weight:750;color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv-time{font-size:11px;color:var(--muted);white-space:nowrap}
.conv-preview{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}
.unread{display:inline-block;min-width:19px;padding:1px 6px;border-radius:999px;background:#c62828;color:#fff;font-size:11px;font-weight:800;text-align:center}
.thread-pane{display:flex;flex-direction:column;max-height:min(72vh,700px);overflow:hidden}
.thread-head{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line-soft)}
.thread-title{flex:1;min-width:0;display:flex;flex-direction:column}
.thread-title strong{color:var(--navy);font-size:15px}
.compliance{margin:10px 14px 0;padding:9px 12px;border-left:4px solid var(--gold);background:#fffaf0;border-radius:8px;font-size:12px;color:#6b5a2a}
.thread-pane .messages{flex:1;min-height:240px;margin:12px 14px 0;border-radius:12px}
.thread-pane .composer{padding:0 14px 14px}
.info-pane{max-height:min(72vh,700px);overflow:auto}
.info-block{padding:13px 14px;border-bottom:1px solid var(--line-soft)}
.info-block h3{margin:0 0 9px;font-size:13px;color:var(--navy);letter-spacing:.02em}
.member-list{display:grid;gap:6px}
.member-list .row{display:flex;align-items:center;gap:9px;padding:5px 0;font-size:13px}
.dot{width:9px;height:9px;border-radius:50%;background:#c2ccd6;flex:0 0 auto}
.dot.online{background:var(--ok);box-shadow:0 0 0 3px rgba(37,122,82,.14)}
.dot.away{background:var(--gold)}
.check{display:flex;align-items:center;gap:9px;padding:5px 0;font-size:13px}
.actions{display:flex;gap:8px;margin-top:10px;flex-wrap:wrap}

/* ---------- 空态 / 未启用 ---------- */
.empty{padding:26px 16px;text-align:center;color:var(--muted)}
.empty-state{text-align:center;padding:40px 18px}
.empty-state strong{display:block;color:var(--navy);margin:10px 0 6px;font-size:16px}
.empty-state .btn{margin-top:14px}
.empty-icon{font-size:34px}
.soon{display:flex;gap:14px;align-items:flex-start;padding:8px 4px 14px}
.soon-icon{font-size:30px}
.soon strong{display:block;color:var(--navy);font-size:16px;margin-bottom:4px}
.feature-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.feature-list li{position:relative;padding:9px 12px 9px 34px;background:#fbfcfe;border:1px solid var(--line);border-radius:10px;font-size:13px;color:var(--ink)}
.feature-list li::before{content:"✦";position:absolute;left:13px;color:var(--gold)}
.only-mobile{display:none}
/* 社区 / 群组 */
.panel-title{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap;margin-bottom:12px}
.panel-title strong{display:block;color:var(--navy);font-size:16px;margin-bottom:3px}
.nick-row{display:flex;align-items:center;gap:8px}
.room-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px;margin-bottom:14px}
.room-card{border:1px solid var(--line);border-radius:14px;background:#fbfcfe;padding:14px;display:flex;flex-direction:column;gap:8px;transition:border-color .15s,box-shadow .15s}
.room-card:hover{border-color:#b9cbe0;box-shadow:0 8px 22px rgba(10,37,64,.08)}
.room-title{display:flex;align-items:center;gap:8px;font-weight:800;color:var(--navy)}
.room-desc{font-size:12.5px;color:var(--muted);line-height:1.5;min-height:36px}
.room-meta{display:flex;gap:8px;flex-wrap:wrap;font-size:11.5px;color:var(--muted)}
.tag{display:inline-block;border-radius:999px;padding:2px 8px;background:#eef3f8;border:1px solid var(--line-soft);font-size:11px;font-weight:700;color:var(--navy)}
.tag.staff-post{background:#fff7e6;border-color:#e6cf94;color:#8a6b12}
.room-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:auto}
.grid-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px;margin-bottom:10px}
.mini-textarea{width:100%;min-height:56px;border:1px solid var(--line);border-radius:10px;padding:10px;font:inherit;background:#fbfcfe;resize:vertical}
.feature-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.feature-list li{position:relative;padding:9px 12px 9px 34px;background:#fbfcfe;border:1px solid var(--line);border-radius:10px;font-size:13px;color:var(--ink)}
.feature-list li::before{content:"✦";position:absolute;left:13px;color:var(--gold)}

@media(max-width:1100px){
  .service-grid{grid-template-columns:1fr}
  .chat-shell{grid-template-columns:1fr}
  .info-pane{max-height:none}
  .thread-pane{max-height:none}
  .only-mobile{display:inline-flex}
  .chat-shell[data-pane="list"] .thread-pane{display:none}
  .chat-shell[data-pane="thread"] .list-pane{display:none}
}
@media(max-width:760px){
  .page{padding:16px 12px 104px}
  .hero{padding:18px 16px;border-radius:16px}
  .hero h1{font-size:20px}
  .tab{min-width:88px;padding:10px;font-size:13px}
  .panel{padding:13px}
  .msg{max-width:88%}
}